Question 1

How do I find the right gear for my shoot?

Accepted Answer

Three ways: browse the marketplace by category and location, search by name, or describe your shoot to the AI agent at /ask. The agent assembles a kit (camera, lenses, audio, lighting) tailored to your use case, budget, and dates.

Question 2

Can I rent multiple items at once?

Accepted Answer

Yes — kits are how GearUp works. You build one kit (a single rental window, one location, one lister or several) and check out as a single booking. The fees, escrow, and pickup all happen at the kit level.

Question 3

What happens if a lister has the gear I want but is in a different city?

Accepted Answer

Cross-location accessories (lenses, batteries, media) can join your kit even if they're elsewhere — the lister coordinates delivery. Cameras themselves must be at your primary booking location since the AI assembles the rig there.

Question 4

How do studio and space bookings work?

Accepted Answer

Spaces are booked by the hour rather than by the day. Pick a time slot, pay into escrow, and the host confirms the booking. The current cancellation and post-session dispute windows are shown in the booking flow.

Question 5

Can I cancel a booking?

Accepted Answer

Yes. Pending gear requests and cancellations within the grace or free-cancellation window receive a full refund. A confirmed late cancellation may release the disclosed percentage of the rental to the lister; platform fees and VAT are refunded. Once gear is picked up, problems go through the dispute flow instead. Space bookings follow the cancellation terms shown at checkout.

Question 6

Can I review a rental?

Accepted Answer

Yes. Once your gear is returned (or your space booking ends), a Review button appears on the booking. Your rating and comment show on the listing and count toward the lister's overall rating, and the lister can post one public reply.

Question 7

Who can list gear?

Accepted Answer

Any verified user. We require email, phone, and NIN verification before your listings go live or funds can move — it's a one-time check.

Question 8

Do I set my own rates?

Accepted Answer

Yes. You control daily rates per item, your locations, and which items bundle into a kit (free with the camera) versus charge separately.

Question 9

What does GearUp take?

Accepted Answer

Nothing from your rental. The platform fee and VAT are added on top of your price and paid by the renter at checkout, so your payout is 100% of the rental amount. The exact rates are shown on every booking confirmation before payment.

Question 10

How do I get paid?

Accepted Answer

Escrow settles into your wallet at pickup, once the handover code matches. From there you request a withdrawal to your bank — you'll set a withdrawal PIN the first time — an admin reviews it, and funds land in your account, usually within 24 hours.

Question 11

What happens when I get a review?

Accepted Answer

Renters can review a booking once it completes. The rating shows on your listing and rolls into your overall average. You can post one public reply per review from the listing page, and you're notified when a new review lands.

Question 12

Where is the rental money held before pickup?

Accepted Answer

In a platform-managed escrow. Neither side can move it. The lister sees it as 'pending payout'; the renter sees it as 'held'. It releases when pickup is confirmed.

Question 13

How does the pickup OTP work?

Accepted Answer

At handover, the lister opens the booking and shows a one-time 6-digit code from their app. The renter types it into theirs. Once it matches, the platform records the handover and releases escrow to the lister wallet.

Question 14

What if the renter doesn't show up?

Accepted Answer

The lister flags a no-show. The renter then has the dispute period configured by the platform to respond. If they don't, escrow settles to the lister. If they do, an admin reviews and decides — and the escrow is settled accordingly.

Question 15

What about damage or items not returned?

Accepted Answer

Either side can open a dispute on the booking with a documented reason — gear damaged, not returned, or not as described. An admin reviews the evidence and settles the escrow to whichever side the ruling favors.

Question 16

Why does GearUp need NIN verification?

Accepted Answer

Your NIN ties your account to a verified Nigerian identity. It's required for listers to receive payouts and for renters to move funds. We ask for it once during verification, we never store your raw NIN, and we don't share it.

Question 17

Can I delete my account?

Accepted Answer

Yes — contact support at support@gearup.market and we'll process the deletion. We retain transaction records as required by law, but personal data is removed.

Question 18

Is my data shared with third parties?

Accepted Answer

Only what's needed to process payments and verifications. See the privacy policy for the specific subprocessors we use.

Frequently asked questions

Renting gear & spaces

Listing your gear

Payments & escrow

Account & data

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